Refund Policy

At GetCustomEssays, we are committed to delivering high-quality, fast, and reliable academic writing services. We take pride in the trust our clients place in us, and while over 95% of our customers return with new orders, we understand that occasional issues may arise. This Refund Policy outlines the conditions under which refunds are granted.

General Terms

GetCustomEssays serves as a platform connecting Clients with qualified academic Experts. We are not a direct party to agreements between Clients and Experts but take responsibility for ensuring timely delivery and adherence to order instructions.

Please note that refund eligibility may depend on your jurisdiction. Local consumer protection laws remain applicable where relevant.

Refund Eligibility

No Expert Assigned

In the rare case that no Expert is assigned to your order, you will receive a full refund.

Order Cancellation

  • If you cancel before an Expert is assigned, you will receive a 100% refund.
  • If an Expert has already been assigned and you cancel, you may receive a partial refund (typically 70–100%), depending on the stage of completion.
  • If the paper is already delivered, your request will be treated as a Disputed Claim and evaluated by our Quality Assurance Team.

Late Delivery

If we fail to deliver your order on time, we will review the delay and may offer a partial refund. However, if the delay was due to missing information or late uploads on your part, a refund may not be possible.

If the paper is still usable but delivered after the deadline, compensation will be discussed on a case-by-case basis.

Disputed Claims

If the delivered content does not meet your expectations, you can submit a complaint. Our Quality Assurance Team will evaluate the issue based on your initial requirements. Refunds in such cases are determined individually.

Duplicate Orders

If you accidentally place the same order twice and notify us before work begins, a full refund will be issued for the duplicate.

Double Billing

In the event of being charged twice for the same order, send us both receipts. Upon confirmation, a full refund of the duplicate charge will be processed.

Plagiarism Concerns

If you suspect the content is not original, you must provide a reputable plagiarism report. Refunds will only be issued if non-originality is proven.

Situations Where Refunds Are Not Available

  • You used the delivered content, either in part or in full, including for revisions or other orders.
  • Your dissatisfaction is based on the final grade received. We do not guarantee academic results.
  • Admission denial or test failures resulting from submitted work.
  • You changed the order type (e.g., from proofreading to full writing) mid-process without proper agreement.
  • More than six months have passed since your transaction.
  • Service disruptions due to third parties, technical issues, or force majeure events.

Refund Processing

If approved, refunds will be processed within three business days. Please note that your bank or payment provider may impose additional delays or fees.

Refunds can only be returned to the original payment method. We cannot redirect refunds to alternative accounts.

If a significant amount of time has passed since the original transaction, technical limitations may prevent the refund from being completed. In such cases, we will work with our payment processor, but cannot guarantee a resolution.

Chargebacks

If you initiate a chargeback through your bank or card issuer, your GetCustomEssays account may be suspended. You are responsible for any fees arising from chargebacks or disputes.

Expired and Deleted Accounts

Accounts inactive for more than 180 days from the last payment date may be considered expired and permanently deleted. Upon deletion, all associated personal data will be erased.

If you choose to delete your account, no refund will be issued for any remaining balance. Account deletion is permanent after a 14-day grace period.

Payment and Security

We use trusted third-party payment providers. All transactions are encrypted, and we do not store any card details on our servers.

All billing information is handled by our payment partners under their own terms and privacy policies. GetCustomEssays cannot be held responsible for issues caused by third-party processors.

Taxes and Service Fees

When you place an order, a non-refundable service fee may be applied. Both Clients and Experts are responsible for any taxes or transaction-related fees.

Expert Payouts

Experts are paid only after an order is delivered and confirmed. They may then withdraw their earnings via secure payment methods.

Authorship and Misuse

If you receive a refund or cancel an order, you are prohibited from using any materials delivered prior to the refund. All rights to such content remain with GetCustomEssays.

Changes to This Policy

We may update this policy at any time. The current version will always be available on our website. Major updates may be communicated via email or account notifications.

For any questions regarding this Refund Policy, please contact our support team. Your satisfaction is our priority.